Overview

This Refund Policy explains how cancellations, changes, and refunds are handled for all travel services booked through our platform. Travel bookings rely on supplier rules and real time availability, so all refund decisions follow the policies of airlines, hotels, tour operators, car rental providers, and service partners.

By making a booking, you agree to the terms below.

1. General Refund Rules

• Refund eligibility depends on the specific service booked.
• Each supplier has its own cancellation and refund policy.
• Some bookings are fully refundable, partially refundable, or completely non refundable.
• Processing time varies based on supplier response and payment method.
• All refund requests must match the same customer details used at the time of booking.

2. Flights

Flight refunds follow airline rules.

You may receive:

• Full refund for flexible or refundable fares
• Partial refund after airline penalties
• No refund for promotional or non refundable fares
• Refund only if the ticket is unused

Airlines may take seven to thirty business days to process refunds depending on fare class and carrier.

Flight Changes or Rebooking

Date changes, name corrections, or reissues may have additional airline charges.

3. Hotels

Hotel refunds depend on the property’s policy.

You may receive:

• Full refund when cancelling before the free cancellation deadline
• Partial refund if the hotel applies a cancellation fee
• No refund for non refundable rates
• No refund for no shows or early checkouts

Refund timelines depend on the property’s confirmation.

4. Tours and Activities

Tour operators have their own cancellation windows.

You may receive:

• Full refund if cancelled within the allowed time
• Partial refund if cancellation occurs close to the tour date
• No refund for last minute cancellations or no shows

Some tours require minimum participants; if the operator cancels, you receive a full refund.

5. Car Rentals and Transfers

Refund amounts depend on the provider.

You may receive:

• Full refund for cancellations made within the allowed period
• Partial refund if the provider applies a fee
• No refund for last minute cancellations or delays caused by the customer
• No refund when the customer fails to meet documentation or driver requirements

6. Holiday Packages

Holiday packages include bundled services such as flights, hotels, and tours. Refunds follow the strictest rule among the included services.

You may receive:

• Partial refunds depending on each component
• No refund for non refundable package components
• Price differences for amendments or date changes

7. Service Fees

Platform service fees, handling charges, and payment gateway fees are generally non refundable unless the cancellation is caused by the supplier.

If a supplier cancels the service, you are eligible for a full refund of both the booking amount and service fee.

8. Refund Processing Time

Refund processing involves multiple parties. Typical timelines:

• Flights: seven to thirty business days
• Hotels: five to fifteen business days
• Tours and transfers: five to fifteen business days
• Packages: dependent on each supplier
• Payment gateways may take additional time depending on bank response

You will be notified by email once the refund is processed.

9. No Refund Situations

Refunds are not provided in the following cases:

• No show or failure to use the service
• Incorrect details provided by the customer
• Visa rejection or travel document issues
• Missed flights or tours due to personal delays
• Force majeure situations where suppliers clearly state non refundable rules
• Violations of supplier terms

10. Refund Request Procedure

To request a refund:

1. Contact support with your booking reference
2. Provide service details and cancellation reason
3. Our team will verify supplier rules
4. You will be informed of the refund amount and timeline
5. Refund will be processed to the original payment method

Submit all refund requests as early as possible to avoid penalties.

11. Policy Updates

Policies may be updated based on supplier changes, legal requirements, or operational needs. Any revisions will be published on this page.

Final Note

Every travel booking is governed by supplier terms. We always follow the official cancellation and refund rules provided by the airline, hotel, tour operator, or service provider.

Our goal is to ensure a fair and transparent process for every customer.